Your Confidence Matters
Choosing a massage therapist should come with confidence in their qualifications, professionalism and commitment to your wellbeing.
RMTI promotes high professional standards and accountability, helping the public make informed choices when seeking professional massage therapy.
What You Can Expect from an RMTI Member
- Verified qualifications: Government-regulated qualifications that meet RMTI's membership requirements.
- Professional care: Informed consent, confidentiality, respectful communication and appropriate professional boundaries.
- Responsible practice: Working within professional qualifications, competence and appropriate insurance.
- Ongoing development: Maintaining professional skills and knowledge through continuing professional development.
When launched, the public RMTI Register will provide a straightforward way to verify whether a therapist is a current member in good standing.
When Concerns Arise
Even with strong professional standards, concerns can occasionally arise.
RMTI’s complaints procedure provides a fair and transparent process for considering concerns about a member’s professional conduct or practice.
Concerns may relate to client safety, professional boundaries, consent, confidentiality, misleading qualifications or behaviour that falls below RMTI’s professional standards.
Members are given an opportunity to respond, and appropriate action may include corrective measures, conditions on membership, suspension or removal from the RMTI Register.
Where appropriate, minor service issues may be resolved directly with the therapist. However, this is not required where concerns are serious or where direct contact would be inappropriate.
For full details, please refer to our Complaints & Concerns Procedure.
Our Commitment to Responsible Practice
RMTI promotes responsible professional practice through clear standards, accountability and fair procedures for addressing concerns about members.
As an independent association operating through voluntary professional self-regulation, RMTI is not a statutory regulatory authority. Matters involving immediate danger, suspected criminal conduct or safeguarding concerns should be referred to the appropriate statutory authorities.
Raise a Concern
If you have a concern about an RMTI member, you can find information about our complaints process or contact us directly.